Sometimes, when dealing with the PR agencies used by law firms, a beacon of light shines through the fog generated by press releases on stamp duty and the never-ending requests for ‘getting to know each other’ meetings. Just the other day, one of Tulkinghorn’s scribes was delighted to pick up the phone to a PR dolly, who immediately offered to go away. “Hi,” she tinkled. “Is this a good time, because if not I’ll call back another day.” Tulkinghorn’s scribe happily told her to call back on Monday – as long as she offers the same service, she can ring back any time.
The practice of having separate contracts for the sale of flights and accommodation, thereby avoiding the need to hold an Air Travel Organisers’ Licensing (Atol) licence, will shortly be ending. But this still leaves many gaps in consumer protection.The ATOL Regulations were introduced in 1972 to protect the public if a travel company goes bust. Operated […]