Events

This free to watch webinar is part of the In-house Financial Services virtual event that took place between 30 June – 2nd July, and available to watch now. The panel discussion looks at what the value-add of the in-house legal team is and which processes are they focusing on. The session includes clear examples of how you can measure the value-add of the legal team through process, mindset and ways of working. Complete the form below to access the 40-minute webinar and hear the speakers discuss: What should lawyers be focusing on during economic uncertainty? What is worthwhile having your in-house team prioritise and how can you ensure that outsourcing is an extension to your business? How best to leverage existing relationships and engagement with law firms? Has anything in these relationships changed during the pandemic? What is the value add of KPI’s? If we can easily KPI a project, can we outsource/automate the process just as easily? How have lawyers made better use of technology in their daily role to maximise efficiency? Speakers: Alissa Foale, Head of Legal, Brewin Dolphin Julian Gooding, General Counsel Corporate Legal Group; and Global COO, Credit Suisse Electra Japonas, CEO and Founder, The Law Boutique Chris Price, Managing Partner, EY UK Financial Services Law Moderator: Matthew Kellett, Partner- UK Law Leader, Financial Services

This free to attend webinar is part of the In-house Financial Services virtual event that took place between 30 June – 2nd July, and available to watch now. The session looks at how legal teams can change their nature and get more involved in product development and innovative projects, while also being able to demonstrate that return on resource investment. Can lawyers add value in the development stage rather than when the problems emerge? The panel shares practical ways in which legal teams can exert themselves into the process as early as possible to ensure a focus on the right issues at the right stages. It seems that whatever the structure of the product development team, if you involve legal at the beginning, it will save you from more work at the end and can aid in build trusting relationships in the process. Complete the form below to access the 40-minute webinar and hear the speakers discuss: What is the role of legal in product development? What stage in the process should we get involved to deliver better value? Should we change our approach to technology to increase value from our people and processes? Are there any practical examples of teams currently working on this? Taking a closer look at how to demonstrate the return on your investment: can we leverage the technology we already have? Have we seen a wider adoption of existing technology to facilitate business continuity? Speakers: Leah Moon, Legal Director, Seedrs Saman Harris, Senior Legal Counsel, Checkout.com Simon Ferres, Chief Information Officer Legal, Deutsche Bank Martin Halford, Managing Director, Head of Legal: Ventures and Platforms, Barclays Moderator: Robin Penfold, Partner- Financial Services Regulation, TLT

In this free to attend webinar, part of the In-house Financial Services virtual event that took place between 30 June – 2nd July, speakers discuss whether now is the perfect time to revise and develop your firm’s culture, given this climate where everything is forcibly changing, starting with the behaviours and mindsets that characterise an organisation. The FCA defines culture as ‘the habitual behaviours and mindsets that characterise an organisation’ yet culture is commonly known as ‘the way things are done around here’. How can the financial services sector change this mindset to reflect a culture that aligns employee practice with the best customer outcomes? Can organisations utilise the Covid-19 pandemic as an opportunity to develop their corporate culture in a vacuum? Dr Tom Reader, associate professor at the LSE’s Department of Psychological and Behavioural Science, explains that the key is having a compelling reason to change as “Covid-19 is testament to the fact that culture can change rapidly”. Behaviours change when the cause is important – often, change programmes are ineffective because they are meaningful only for the people who want the change, not for the people they want to change. Complete the form below to access the 40-minute webinar and hear the speakers discuss: Who is driving your organisational culture; shareholders, the board or employees and customers? How can firms go beyond rules and standards to achieve real cultural change? How do you influence and inform culture? Has the crisis been revealing of organisational culture? What cultural changes have businesses made during the pandemic? How do you encourage great people to do even better things and choose to change rather than have it imposed? Can the industry reform performance metrics to ensure customers are at the forefront of business and employee successes rather than short-term profit maximization? Speakers: Karen Ozdamar, General Counsel, Paymentsense Dr Tom Reader, Associate Professor and Deputy Head of Department (Research), London School of Economics Ehsan Haque, General Counsel, AlphaSwap Moderator: Shika Soni, Regional Head of Legal, Europe & Middle East, Principal Global Investors

With an increasing outlook on the value of customers, how can we customer-proof our businesses and increase our offerings as we emerge into a recession? Can we change the way we operate to put the customer at the heart of the company to enhance our services and retain our clients? What will be the challenges going forward? This free to attend webinar is part of the In-house Financial Services virtual event that took place between 30 June – 2nd July, and available to watch now. The panel discussion focuses on drawing comparisons from the 2008 financial crisis to demonstrate the integral and positive role that banks and other financial services organisations have played during the pandemic. “We were seen as part of the problem with the last financial crisis, but I think this time we have been part of the solution, and customers have been appreciative of that. They have been able to take us up on the initiatives that we were able to offer.” Complete the form below to access the 40-minute webinar and hear the speakers discuss: How has the current situation affected your relationships with customers? What trends are emerging in consumer regulation? What are the customer concerns of 2020? How will customer-centric businesses affect the way we deliver legal services? Have digital platforms saved businesses during the pandemic? How do you service customers who do not have access to these platforms? A focused look on vulnerable customers; at what stage do we intervene? Has this threshold lowered? Will we see the FCA implementing a duty of care? Speakers: Sally-Ann James, General Counsel, Metro Bank James Sullivan, Head of Legal & Company Secretary (VP), Monzo Bank Ben Wulwik, Head of Legal and Transaction Management, OakNorth Bank Moderator: Sharon Blackman, Managing Director & General Counsel, Citibank