The Legal Services Ombudsman dismissed claims that the Law Society has improved its performance on complaints handling.
Following publication of her annual report, Zahida Manzoor told The Lawyer: “The Law Society has experienced great difficulties in improving performance.”
The Law Society was able to meet only one of the six targets set by the Department for Constitutional Affairs. Manzoor was satisfied with only 53.3 per cent of the complaints brought to her, down from 67.2 per cent in 2002-03.
Law Society chief executive Janet Paraskeva said: “Over the past 12 months, the Law Society has resolved over 1,500 more cases than we have received.”