Draft Consumer Rights Bill

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The Consumer Rights Bill (CRB) is in three parts. For the most part, this article looks at key issues in parts I and II.

Part 1 — consumer contracts for goods, digital content and services. This section covers the statutory rights and remedies in relation to consumer contracts for goods, digital content and services. It consolidates existing legislation and introduces a number of new rights.

Part II — unfair terms. Part II reforms the rules on unfair terms in consumer contracts, consolidating relevant provisions in the Unfair Contract Terms Act 1977 (UCTA) and the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR), removing anomalies and overlapping provisions. It sets out situations where the price or subject matter of the contract cannot be considered for unfairness and clarifies the role and extends the list of terms that may be unfair…

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