LeO — complaints handling with bite - .PDF file.
The Jackson reforms, as recently enacted by the Legal Aid Sentencing and Punishment of Offenders Act 2012, have fundamentally changed the litigation funding landscape. Claimants’ funding options have been curtailed and this may well result in increased use of the services provided by LeO, an independent and impartial complaints service.
LeO is an independent and impartial complaints service. It is at pains to point out that it is not part of the legal profession and is independent of Government. It has wide ranging powers to receive, investigate and determine complaints and can award compensation up to a maximum value of £50,000.
LeO is relevant to lawyers and their insurers as its awards fall within the scope of cover. For instance, the Solicitors Regulation Authority (SRA) minimum terms and conditions of professional indemnity insurance specifically require insurers to cover amounts awarded by LeO (save where the determination involves the repayment of fees paid to the lawyer)…
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