To enable their staff to work remotely this past year, legal firms implemented many years’ worth of digitalisation almost overnight. In this process, a great deal of the admin work done by support teams was instantly automated, highlighting how dated the traditional lawyer-secretary working pattern in law firms was.

This webinar looks at how technology can help optimise internal processes, freeing up time for support teams to expand their roles within the firm and provide more value.

  • Has remote and agile working impacted working habits and changed the dynamics between fee earners and secretarial/support staff?
  • Automating administrative tasks to free up the time of support staff and how to optimise their value in the service delivery process  
  • The client-specific nuances and “human-touch” elements that software can’t replace
  • Overcoming the reluctance of lawyers to fully rely on software
  • What does the future look like?






On-demand webinar in association with Philips and Nuance 




Paula Goggins, Operations Director, Osborne Clarke

An operational leader with significant experience across multiple sectors, including 15 years in the legal sector. Paula is an energetic and strategic leader with an inspirational style and experience in building, transforming and successfully managing multi-site operations across various disciplines globally. She has a wealth of experience in strategic change, development, successfully managing programmes and a Master’s Degree in Management and Organisational Development.




Sarah Ball, Director of Operations, BLS, PW & Group Services, Irwin Mitchell

Director of Operations for Irwin Mitchell LLP and its group companies. Delivering efficient operational solutions to the Irwin Mitchell Group that enhance our client journey. A wide-ranging role leading on property strategy and a number of operational teams that encompass operational efficiency and support for digital tools, facilities, contact, resilience, knowledge, procurement, document production, support services and records management.




Wilfried Schaffner, Chief Technical Officer, Philips Speech Processing Solutions

Wilfried is an experienced technology leader with substantial academic and professional knowledge in building successful products for mobile working applications. He is an entrepreneur who has built technology teams across the US, European, and Australian markets. He has a proven track record of building successful IT teams, processes, and business structures for companies operating in the technology industry.



Vladimir Teodosiev is a Senior Business Development Manager at Nuance delivering value to high-profile private and public organisations. Commercially savvy and with a strong interest in technology, he has extensive experience in creating and delivering value to high-profile private and public organisations. Highly customer-focused and results-driven, he supports businesses in developing best practices that facilitate efficient document creation.




Matt Byrne, Deputy Editor, The Lawyer

Matt joined The Lawyer in 2003 as features editor and became deputy editor in 2014. He has written on a wide range of topics related to the business of law and management of legal services organisations. In particular, Matt leads the editorial teams for major market reports such as the UK 200, the US Top 50 and the Global Litigation 50.