On-demand Webinar: The business of our customers – the developing responsibility

With an increasing outlook on the value of customers, how can we customer-proof our businesses and increase our offerings as we emerge into a recession? Can we change the way we operate to put the customer at the heart of the company to enhance our services and retain our clients? What will be the challenges going forward?

The panel discussion focuses on drawing comparisons from the 2008 financial crisis to demonstrate the integral and positive role that banks and other financial services organisations have played during the pandemic. “We were seen as part of the problem with the last financial crisis, but I think this time we have been part of the solution, and customers have been appreciative of that. They have been able to take us up on the initiatives that we were able to offer.”