This free to watch webinar is part of the Smarter Working Week event in association with Shoosmiths, which took place between 22nd – 25th March 2021.

The Smarter Working Week explores the different ways legal functions are becoming smarter about the work they do, how they do it and why – a place where in-house teams can share practical advice and best practice.

Watch the session recording on “Out with the old, in with the new: What does smarter working look like as in-house lawyers build back better?”

Hear the panel share their views on:

  • Enhancing the experience for the business
  • Keeping your team joined up like never before
  • Overcoming the obstacles to smarter working


Tony Randle, Partner, Shoosmiths

A specialist in major infrastructure projects by background, Tony has for the last few years focused on developing legal products and systems to address the increasing demands placed on in-house legal teams. From template production processes and AI-assisted contract review tools through to managing high volumes of outsourced commercial work for FTSE businesses, Tony has helped implement solutions to increase efficiency, reduce costs and standardise risk profiles. He has also collaborated with tech developers to create new law tech solutions. As well as a Partner with law firm Shoosmiths, Tony is a founder-shareholder in a law tech business.

Sarah Holford, Head of Legal and Compliance, Scania

Sarah leads the Legal and Compliance function for Scania and was awarded one of this year’s Hot 100 lawyers. She joined Scania as in-house counsel in 2017, and was swiftly promoted to head the team in early 2019, with a remit to deliver change and help the legal team become more commercial and approachable. Sarah has achieved that and more, by demonstrating not only technical excellence but also a deep understanding of technologies and ability to accelerate business engagement.  Within Scania (and its parent group Volkswagen) as well as the legal circle, Sarah enjoys a reputation as an early adopter and change-maker, who has radically transformed the impact and credibility of the Legal function.

Kenny Robertson, Head of Outsourcing, Technology & IP, NatWest

Kenny heads the Outsourcing, Technology & IP legal team at NatWest Group. He joined the bank is 2006 as a legal counsel and has progressed to lead the full team, sitting on the department’s Senior Leadership Group. Prior to joining the bank, Kenny worked in private practice and as sole in-house counsel at Graham Technology plc. He has led on some of the largest technology outsourcing projects in the UK and is now additionally responsible for the bank’s role out and adoption of legal technology. He provides extensive support to the bank’s technology, innovation, payments and Fintech initiatives and works closely with the bank’s innovation hub at the bank’s Headquarters in Edinburgh.

Mo Ajaz, Former Global Head of Legal Operational Excellence, National Grid

Mo Zain Ajaz is the founder of LEx360, a legal operations consultancy helping in-house teams and law firms deliver operational excellence. Until December 2020, Mo worked as the Chief Counsel of National Grid Property and the Global Head of Legal Operational Excellence. He was a member of the Leadership Team with responsibility for strategy, planning, performance, change and improvement across the Global Legal function. His role included accountability for National Grid’s Operational Excellence programmes across the function (Risk and Compliance, Assurance, UK / US Legal and Company Secretariat) and for all legal services for National Grid’s property portfolio.

David Jackson, Partner, Shoosmiths

A skilled negotiator of tech and outsourcing contracts, David is ranked as a Leading Individual by Legal 500 and is described by Chambers & Partners as “pragmatic, very commercial and technically brilliant”. Having worked in in-house roles as well as in private practice, he is able to identify quickly with the key challenges faced by GCs and has collaborated with a number of clients to develop tailored practical solutions and programmes to help improve efficiency and performance.