Self-service is something many in-house legal departments would like to implement but has anyone found the recipe for success? Whilst implementing self-service can present challenges, it can yield great results. This session will look at how in-house legal departments can approach self-service, how to determine whether it’s the right solution for them, and ways to work dynamically with the business.
– How can you identify the areas of your business suitable for self-service?
– What are the benefits and risks of self-service, and what are the steps to getting it right?
– How can you implement self-service without ticketing being Legal’s first frontier?
– How can self-service affect business dynamics and the accessibility of the in-house legal department?
Presenters:
David Griffin, Principal – Legal Technology and Change, BT PLC
David Griffin is the Head of Legal & Governance Systems & Change at BT Group. David’s role is to ensure the lawyers at BT are fully supported by the technology that they use so they can add real value to the business. David’s previous roles include leading the delivery and then the architecture of the Legal technology department at Deutsche Bank, building and delivering value to the Legal department through technology.
Vanya Bromfield, General Counsel for BIS & VP for Legal Operations, Smiths Group
Vanya Bromfield is the General Counsel for Business Information Services and Vice President for Legal Operations at Smiths Group Plc (FTSE 100). Vanya has over 10 years of industry experience, across the public and private sector (both B2B and B2C).. Vanya has extensive experience advising customers on large scale IT outsourcing and project implementations with a particular focus on SaaS and agile projects. She also serves on the Global D&I Council for Smiths Group. Vanya is passionate about social mobility and inclusion and is currently a trustee for the Palace for Life Foundation – the charity set up by Crystal Palace FC.
Tina Meschino, Deputy General Counsel, ClearBank
Tina is a lawyer with over 9 years’ experience, based in London. She joined ClearBank, in late 2017 and is the Deputy General Counsel. She trained and began her legal career in Australia, working at a large National private legal practice, Thomson Geer, as an M&A lawyer. After this she moved into an in-house corporate legal role for a global aviation company, Cobham Aviation, before taking a leap and moving to the UK.
In her role at ClearBank, Tina supports the General Counsel with running the Legal department and leads a team of 6 who are responsible for supporting the Bank on a broad range of legal matters. With the benefit of seeing how different legal functions operate both in-house and in private practice, Tina recently led a highly successful technology and process transformation within ClearBank, through the creation of a self-serving Legal Portal with automated functionality, which has seen record business engagement with the legal department and a significant reduction in BAU activities.
Jules O’Neill-Shaw, Senior Business Development Manager, Legal Software, Wolters Kluwer
