Case studies

Designing a transaction management tool with GLP Capital Partners

Alternative asset management business GLP Capital Partners began its journey into legal operations with general counsel Rachel Walker working on projects off the side of her desk, generally outside of working hours. She began to focus on how to ensure the legal function was fit for the future. “You reach a crux point where you can […]

Work Better: What happened when Cornerstone asked Osborne Clarke for tech help

Mobile infrastructure company Cornerstone tasked Osborne Clarke (OC) to create a bespoke system to support their business with managing and reporting on legal instructions. The firm had senior sponsorship of the project from both sides, with head of legal and compliance Phil Warren leading at Cornerstone, and property disputes partner Leona Briggs and property partner […]

Work Better: How LOD made life easy for 400 job applicants every month

LOD delivered an ambitious plan to simplify how the alternative legal service (ALS) discovered, vetted, on-boarded and retained global talent, along with solving the age-old challenge of time-recording. It involved a complete revision the firm’s existing systems and some uncompromising delivery milestones. The goal of the project was to provide a global legal workforce via […]

Work Better: How DAC Beachcroft brought AI into its insurance practice

When DAC Beachcroft’s commercial and household recovery team started to recognise an increasing need for digitised processes among clients, it identified the potential growth opportunities in the volume of recoveries that might be realised with the help of artificial intelligence (AI). Led by partner and head of the firm’s Innovations Lab Pete Allchorne, the team […]

Work Better: How Tapestry used tech to help clients stay on top of tax

During the Covid-19 pandemic, Tapestry Compliance learnt that to thrive during difficult times, it is advantageous to be flexible and quick to respond to change. Tapestry saw its clients operate in this way, showing agility and empathy towards their employees – and decided to do the same for its clients. Technology already enabled the firm […]

Work Better: How the pandemic brought Ashurst and Santander closer together

The Coronavirus Business Interruption Loan Scheme (CBILS) was launched in March 2020 to help SMEs affected by the pandemic. The scheme enables banks to make financial support available to eligible businesses with a government-backed guarantee for loan repayments. In the face of overwhelming demand, Ashurst’s client Santander had the challenge of how to process and […]

Work Better: Dentons’ technological revolution

Dentons undertook a series of initiatives across the UK, Ireland and Middle East (UKIME) region to identify pain points that may be suitable for process improvement or automation. These were done through a series of feedback sessions across the fee-earning departments but also via a platform, which was designed to allow users to specify problems […]

Work Better: Bird & Bird’s complete website overhaul

Bird & Bird initiated a complete overhaul of its website biographies, photography, and approval processes at a global level with the objective of making updates more efficient and ensuring that information was centred on client needs. The overhaul was conceived and carried out by the firm’s internal application development team, who created and provided in-house […]

Work Better: How Ashurst created its first digital legal advice product

“In early 2021, the Sustainable Finance Disclosure Regulations (the SFDRs) were looming albeit it with a staggered implementation timetable. To help our financial services clients prepare we wanted to offer a quick, reliable and updated digital advice solution”, recalls Ashurst head of digital experience strategy and transformation Sarah Chambers. Chambers combines a background as a […]

Work Better: How Serle Court achieved record turnover in a pandemic

The challenge that Serle Court faced at the onset of the pandemic was to ensure that its clients continued to see value in their close relationship with chambers, and that they found value in its services. In short, the set needed to double down on its thought leadership and knowledge offering from both barristers and […]


How RBS simplified its 18,000-word contracts

When RBS’s outsourcing, technology and IP team looked at the bank’s 18,000-word supply template contracts, they realised things had got out of hand. They decided the best way to deal with the contracts was to do it themselves: in-house.