OSS Lawyer Line aims to cut number of complaints

A NEW hotline has been launched to help smooth relations between lawyers and clients.

Lawyer Line is due to be launched by the Office for the Supervision of Solicitors (OSS) on 28 May, to help solicitors who have had a complaint made against them resolve the matter quickly with their client.

The phones will be manned by Rosemary Harris, an experienced case handler. She will advise solicitors in an attempt to reduce the 20,000-a-year complaints currently received by the OSS.

“We did wide-ranging research in the profession and this is what solicitors wanted. It's an example of the way we provide practical help,” said Jayne Farrin, head of customer focus.

“Lawyers will be able to pick the brains of an experienced case handler who is skilled in mediation. This will put the onus on the solicitor to resolve the situation, which is much better for solicitor and client.”

Lawyer Line is open to all solicitors and practice managers responsible for complaints handling. It can be contacted on 01926 822130 and will be staffed from 9.30am to 12.30pm and 2.30pm to 4.30pm.