With an increasing outlook on the value of customers, how can we customer-proof our businesses and increase our offerings as we emerge into a recession? Can we change the way we operate to put the customer at the heart of the company to enhance our services and retain our clients? What will be the challenges going forward?



  • Sally-Ann James, General Counsel, Metro Bank
  • James Sullivan, Head of Legal & Company Secretary (VP), Monzo Bank
  • Ben Wulwik, Head of Legal and Transaction Management, OakNorth Bank


  • Sharon Blackman, Managing Director & General Counsel, Citibank