New complaints body launched

A new body to deal with complaints against the legal profession was formally launched today (28 October) by the Lord Chancellor, Lord Falconer.

The Office of the Legal Services Complaints Commissioner (LSCC) has full powers to set targets and to fine the Law Society if it fails to deal with complaints.

The news follows the February appointment of the Legal Services Ombudsman, Zahida Manzoor, as the Complaints Commissioner.

Among the LSCC’s tasks is the oversight of the complaints handling arm of the Law Society, with the power to require the society to provide information on how it deals with complaints.

Manzoor said that the number of complaints against solicitors is unacceptable and that she looks forward to working with the Law Society to improve complaints handling.