Law Firms A-Z List

Moneypenny

What the company says: Moneypenny is a professional telephone answering and live chat service for law firms. Over 1,000 firms – including the Magic Circle and 65 of the Top 200 – benefit from our mix of extraordinary people and ground-breaking technology to answer calls and chats exactly as if based in your office. Read more

Moneypenny is a professional telephone answering and live chat service for law firms. Law firms looking to maintain high service levels and win new clients choose Moneypenny. Over 1,000 firms – including the Magic Circle and 65 of the Top 200 – benefit from our mix of extraordinary people and ground-breaking technology to answer calls and chats exactly as if based in your office. We give you your own Moneypenny Receptionist who looks after all calls and chats 24/7, or just provides support when your in-house team is busy.

Overflow support for busy periods
Fully outsourced switchboard
Business continuity 24/7
Extended virtual opening hours
Enhanced customer relationship

Our clients

See what some of our legal clients say about our services:

Contact us

Experience Moneypenny for yourself with our free trial.
Tel: 0333 202 1005
Email: hello@moneypenny.co.uk

Visit our website

How law firms can increase their profitability

Alex Barr, Managing Director of Third Bounce, talk about how law firms can increase their profitability.

Carrie’s top tips for telephone etiquette

Our Ops Manager, Carrie Pickett has spent several years studying the most effective way to answer and handle business calls and greet clients and visitors in person and she is responsible for training the 1,000 Moneypenny PA’s globally who handle thousands of business calls every day. Here are Carrie’s top greetings etiquette tips.

Why smart companies refuse to make technology the superstar

How many people could be superstars if they had the tools available to allow them to leverage their intelligence and expertise?

6 simple ways law firms can use Live Chat

We detail 6 different ways that law firms can use the chat tool on their websites to benefit the visitor (and potential client), and in turn benefit the firm.

Tech time out – health is wealth

Neil Lloyd, managing director at law firm FBC Manby Bowdler, set up Tech Time Out with Stephanie Henson last year after noticing that a lot of noise was being made about the amount of time people were spending on tech, and certainly, COVID just made it worse.

How call answering services enhance productivity and focus

If you run your own business, hiring a call answering service can be an excellent idea – particularly whilst working from home, as it can be a great way to maintain a professional image.

Law firms: calls and the client journey

Your client journey can mean the difference between a loyal, lifelong client and a tarnished reputation. So it’s crucial to get it right.

Choosing the best telephone answering service for your business

If you are looking to work smarter – not necessarily harder – then making the best use of technology and outsourcing can help you. There are many mobile apps that can make managing a business more straightforward.

Law firms urged to get ready for post-lockdown demand

As the end of the third national lockdown approaches, law firms must prepare for a dramatic and sustained spike in new enquiry volumes, according to research from Moneypenny.

Don’t go back to the old ways

A conversation recently had with a Top 200 firm was an eye-opener. Prior to lockdown, they had a team of half a dozen people to manage their concierge and travel booking, as many law firms do. The need for this disappeared when the staff began working from home and physical meetings and conferences were cancelled.

Understanding the ‘next normal’ for businesses

Which trends accelerated by the coronavirus pandemic are here to stay? Moneypenny explores some of the businesses set to thrive in the digital era.

Watch: Supercharged lead gen series – SnapEngage

In this series, Moneypenny’s Digital Marketing Manager, Daniel Marshall, speaks to some of the best minds in lead gen marketing to pick their brains on the challenges and opportunities that marketers currently face.