BEST CLIENT SERVICE INNOVATION

This category is open to all providers of legal services including law firms, barristers’ chambers, in-house teams and New Law providers (it is not open to vendors or providers of ancillary services to the legal sector such as IT businesses – if you are such an organisation, please take a look at the Best Technology Product category).

 

To enter you must complete the entry form on the online entry portal.

BEGIN YOUR ENTRY

Don’t forget, you can log in and out of the entry portal as many times as you like prior to submitting.

Click here to read our editor’s top tips on entering the operational categories.

WHAT WILL THE JUDGES BE LOOKING FOR IN THIS CATEGORY?

The entry form will ask you to detail a project or initiative as follows:

  • Objective (500 words)
    • Our judges will want to understand why you undertook this project and under what circumstances. Please be as detailed as possible when outlining the project plan
  • Implementation (750 words)
    • Our judges will be looking for the standout features of this project, and what makes it unique. Please be as specific as possible when detailing how the team implemented the project and what obstacles were overcome
  • Success (500 words)
    • Our judges will want to see both qualitative and quantitive results of the project, and how the project has impacted the firm and its client base
  • Additional materials
    • You should use this section to upload any client testimonials that add weight to your entry, and any charts or other visual aids that illustrate your work. In particular, it may make sense to include additional details of third parties and the project team itself

There is a confidential information section on the form: We fully appreciate that some of the information you include in your entry may be sensitive. We want to encourage you to submit as much detail as possible, including financial details, therefore please include in this section any sensitive information that should be treated for judges’ eyes only.

Previous winners:   
2020 Kemp Little
2019 The Divorce Surgery
2018 Kennedys

Entries are welcome from:

Private Practice law firms
New Law providers
Chambers / barristers
Nominations by in-house teams