Ana-Maria Norbury

Baker McKenzieDirector of Global Service Design

Ana-Maria leads the global service design team at Baker McKenzie which sits within the Firm’s Services function and the innovation program. Focussed on delivering client value, the team utilises design thinking methodologies to reimagine client services. This client-centred methodology challenges the legal industry’s traditional focus on capabilities and, instead, is built around client challenges and co-creating solutions with them.

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