Tech time out – health is wealth

Neil Lloyd, managing director at law firm FBC Manby Bowdler, set up Tech Time Out with Stephanie Henson last year after noticing that a lot of noise was being made about the amount of time people were spending on tech, and certainly, COVID just made it worse.

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Carrie’s top tips for telephone etiquette

Our Ops Manager, Carrie Pickett has spent several years studying the most effective way to answer and handle business calls and greet clients and visitors in person and she is responsible for training the 1,000 Moneypenny PA’s globally who handle thousands of business calls every day. Here are Carrie’s top greetings etiquette tips.

6 simple ways law firms can use Live Chat

We detail 6 different ways that law firms can use the chat tool on their websites to benefit the visitor (and potential client), and in turn benefit the firm.

Latest Briefings

European Access Plan: Your gateway to business in the EU

On 24 December 2020, the UK officially left the European Union and, under the Brexit agreement, is now a third country to the EU, outside both the single market and customs union. The change means that UK-EU cross-border business activities are now subject to a number of trade barriers, including adjusted and strengthened border controls and additional administrative work.

Costs risk in appeals from the Irish tax appeals commission

The Finance (Tax Appeals) Act, 2015 introduced a new architecture for the hearing and determination of tax appeals. Amongst other changes, the Tax Appeals Commission (the “TAC”) replaced the Appeal Commissioners, with appeals directly to the High Court only on question(s) of law arising from the TAC’s determination (a ‘case stated’), rather than to the Circuit Court on the basis of a full rehearing of the tax appeal.

EAEU Treaty on trademarks comes into effect

The Eurasian Economic Union (EAEU) Treaty on Trademarks, Service Marks and Appellations of Origin of Goods came into effect on April 26, 2021. It serves as a foundation document for the formation of a regional system within EAEU territory.

Banking leaders discuss keeping pace with growth, digital transformation and driving operational efficiency

In a live webinar hosted by the Financial Times, Clare Hart, CEO of Williams Lea, joined two top operational leaders in the corporate and investment banking industry, David Sliney, Chief Operating Officer of investment bank, Stifel and Paul Poggi, Managing Director and Chief Operating Officer of specialist M&A advisor, Harris Williams, in a panel discussion on the intense pressure within corporate and investment banks to find better and more cost effective ways of running core support functions.

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