Law firms operate within a highly competitive market where the rules of the game have changed. As clients become more informed about process, value, and alternative services, long-term relationships are being challenged. Clients are now setting the agenda, requiring a shift to a client-centric strategy.

To thrive in the new client-empowered era, firms must make investments designed to modernise the way they run their firms and service their clients. Forward-thinking firms will extend beyond back-office efficiency improvements to driving front-office transformation, with innovative technologies as key enablers.