Our Ops Manager, Carrie Pickett has spent several years studying the most effective way to answer and handle business calls and greet clients and visitors in person and she is responsible for training the 1,000 Moneypenny PA’s globally who handle thousands of business calls every day. Here are Carrie’s top greetings etiquette tips.
How many people could be superstars if they had the tools available to allow them to leverage their intelligence and expertise?
We detail 6 different ways that law firms can use the chat tool on their websites to benefit the visitor (and potential client), and in turn benefit the firm.
Neil Lloyd, managing director at law firm FBC Manby Bowdler, set up Tech Time Out with Stephanie Henson last year after noticing that a lot of noise was being made about the amount of time people were spending on tech, and certainly, COVID just made it worse.
If you run your own business, hiring a call answering service can be an excellent idea – particularly whilst working from home, as it can be a great way to maintain a professional image.
Boasting an enviable lifestyle, modern infrastructure and a highly sophisticated financial services industry and all within a short flight of Miami and other US cities, the Cayman Islands check all the boxes for individuals seeking to relocate to a tax-neutral jurisdiction. As a result, the Cayman Islands have evolved into an increasingly popular place of residence for internationally mobile “remote-workers” and high-net-worth individuals from around the world.
Following the April 2019 publication of its feedback statement on a duty of care and potential alternative approaches, the Financial Conduct Authority (FCA) is consulting until 31 July 2021 on a new Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards consumers.
The Québec Budget 2021–2022 includes measures encouraging investment to accelerate technology adoption and strengthens several tax measures aimed at the technology sector. The three key tax measures that tech businesses and entrepreneurs should know about are discussed below.
Workplace testing has proven to be a crucial piece in the UK government’s jigsaw to get British business back on its feet. But how can businesses implement a workplace testing programme and will the vaccine roll out make a difference?
Getting the design of retirement housing and care homes right is crucial to ensure a new development is equipped to meet the needs of the residents and becomes an integrated part of its local community.
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Three Lions on the shirt, but who’s the best in Europe?
The combination of inflation and a busy year for corporate law firms should drive up associate salaries.
Another year, another law firm IPO. And this time it’s Travers that will be picking up the fees from Mishcon.
Law students increasingly view US firms as more attractive places to work.
Yingke’s franchise like model has enabled it to double in size in the last five years.
The most profitable UK firms often have the smallest employment practices.
The over retention of data poses numerous risks and added costs, especially around privacy, security, and GDPR compliance. But removing the blockers for data disposal and implementing a robust records management and information governance program is no easy feat. In-house counsel and records management teams of companies across every industry are struggling to remove barriers […]
Inmarsat’s VP for legal affairs has taken on a new role at a business advisory company, six months after the departure of general counsel Trudy Cooke. Christian Fahey joins Washington-headquartered Ankura as executive director and associate GC for EMEA and APAC as its first international lawyer, after nearly five years at satellite company Inmarsat. In […]
Clifford Chance is postponing the implementation of its long-term UK remote working policy, in light of potential changes in the Government roadmap. The magic circle firm has communicated internally that its policy will kick off in September rather than June. The Lawyer revealed the new arrangements in late April, which were announced as the firm […]
Clyde & Co’s North American and Canadian chair has been elected as the firm’s new senior partner, after former leader Peter Hirst stepped down last year. Montréal-based Carolena Gordon has taken the top job, winning the election against UK partners James Cooper and Chris Murray. Gordon is the first partner from outside the UK to […]
Dentons has completed its business services consultation, resulting in over 60 voluntary redundancies. The consultation was launched at the beginning of the year and impacted up to 87 roles. Dentons confirmed that 67 employees (35 secretaries and 32 business services staff) opted for voluntary redundancy while two roles were cut. In addition, six secretaries and 14 […]
Herbert Smith Freehills (HSF) is introducing a new development programme for senior associates as it seeks to refine leadership skills among the firm’s emerging talent. The Neuro Leadership Institute (NLI) has been drafted in to help with the programme’s redesign, which will be rolled out virtually across the firm’s global offices. The initiative, known as […]
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