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Carrie’s top tips for telephone etiquette

Our Ops Manager, Carrie Pickett has spent several years studying the most effective way to answer and handle business calls and greet clients and visitors in person and she is responsible for training the 1,000 Moneypenny PA’s globally who handle thousands of business calls every day. Here are Carrie’s top greetings etiquette tips.

6 simple ways law firms can use Live Chat

We detail 6 different ways that law firms can use the chat tool on their websites to benefit the visitor (and potential client), and in turn benefit the firm.

Tech time out – health is wealth

Neil Lloyd, managing director at law firm FBC Manby Bowdler, set up Tech Time Out with Stephanie Henson last year after noticing that a lot of noise was being made about the amount of time people were spending on tech, and certainly, COVID just made it worse.

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Moving to the Cayman Islands

Boasting an enviable lifestyle, modern infrastructure and a highly sophisticated financial services industry and all within a short flight of Miami and other US cities, the Cayman Islands check all the boxes for individuals seeking to relocate to a tax-neutral jurisdiction. As a result, the Cayman Islands have evolved into an increasingly popular place of residence for internationally mobile “remote-workers” and high-net-worth individuals from around the world.

FCA consults on new consumer duty in retail financial markets

Following the April 2019 publication of its feedback statement on a duty of care and potential alternative approaches, the Financial Conduct Authority (FCA) is consulting until 31 July 2021 on a new Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards consumers.

Tech companies: three things you should know from the 2021-22 Quebec budget

The Québec Budget 2021–2022 includes measures encouraging investment to accelerate technology adoption and strengthens several tax measures aimed at the technology sector. The three key tax measures that tech businesses and entrepreneurs should know about are discussed below.

Workplace testing and vaccinations: What employers need to know

Workplace testing has proven to be a crucial piece in the UK government’s jigsaw to get British business back on its feet. But how can businesses implement a workplace testing programme and will the vaccine roll out make a difference?

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