How call answering services enhance productivity and focus

If you run your own business, hiring a call answering service can be an excellent idea – particularly whilst working from home, as it can be a great way to maintain a professional image.

Related briefings

Carrie’s top tips for telephone etiquette

Our Ops Manager, Carrie Pickett has spent several years studying the most effective way to answer and handle business calls and greet clients and visitors in person and she is responsible for training the 1,000 Moneypenny PA’s globally who handle thousands of business calls every day. Here are Carrie’s top greetings etiquette tips.

6 simple ways law firms can use Live Chat

We detail 6 different ways that law firms can use the chat tool on their websites to benefit the visitor (and potential client), and in turn benefit the firm.

Tech time out – health is wealth

Neil Lloyd, managing director at law firm FBC Manby Bowdler, set up Tech Time Out with Stephanie Henson last year after noticing that a lot of noise was being made about the amount of time people were spending on tech, and certainly, COVID just made it worse.

Latest Briefings

The economic substance requirements for Jersey partnerships

The Taxation (Partnerships – Economic Substance) (Jersey) Law 202- was lodged with the States Assembly on 18 May 2021 and, if passed, is expected to come into effect from 1 July 2021 (with a six month transition period to 1 January 2022 for partnerships established before 1 July 2021).

Tokenized copyrights: Linking an NFT to a copyright licence

In our last report on the NFT (Non-fungible tokens) self-experiment “Formulating a smart contract and minting an NFT”, we looked at what data is packed in a freshly minted NFT. In principle, it is possible to include an entire data set of an artwork (i.e. in our case the GIF) in an NFT and thus on the blockchain. We also pointed out that in our self-experiment we did not only link to the digital artwork but also attached a limited usage licence to the NFT (in the metadata; because otherwise the buyer of an NFT in general will not own any intellectual property respectively rights of exploitation or use to the artwork connected to the NFT).

Virtual Asset Service Providers become subject to registration requirements and AML/CTF obligations

On 23 April 2021, provisions of the Fifth Anti-Money Laundering Directive (5AMLD) were transposed into Irish Law by the Criminal Justice (Money Laundering and Terrorist Financing) (Amendment) Act 2021 (CJA 2021), which amends the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (CJA 2010). Please see our recent briefing for analysis of changes introduced by 5AMLD: New Irish Anti-Money Laundering Rules.

Child maintenance: traps for the unwary

For parents, the child maintenance system can seem a vast and complicated system of ropes and pulleys for something they expect should be straightforward.

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