By Warren Clark, Alanna Tregear and Elena Kyriakou

There are growing concerns from the regulators, the treasury and the FOS in relation to the increasing sophistication of payment fraud scams and whether enough is being done to protect and educate customers.

On 21 August 2018, the FOS published its newsletter ‘Fraud and Scams: a moving picture’. This gives views from the industry bodies working together to combat payment fraud – including from Lead Ombudsman, Pat Hurley, Managing Director of the PSR, Hannah Nixon, and Managing Director Economic Crime for UK Finance, Katy Worobec.