Choosing the best telephone answering service for your business

If you are looking to work smarter – not necessarily harder – then making the best use of technology and outsourcing can help you. There are many mobile apps that can make managing a business more straightforward.

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Tech time out – health is wealth

Neil Lloyd, managing director at law firm FBC Manby Bowdler, set up Tech Time Out with Stephanie Henson last year after noticing that a lot of noise was being made about the amount of time people were spending on tech, and certainly, COVID just made it worse.

Law firms: calls and the client journey

Your client journey can mean the difference between a loyal, lifelong client and a tarnished reputation. So it’s crucial to get it right.

Don’t go back to the old ways

A conversation recently had with a Top 200 firm was an eye-opener. Prior to lockdown, they had a team of half a dozen people to manage their concierge and travel booking, as many law firms do. The need for this disappeared when the staff began working from home and physical meetings and conferences were cancelled.

Latest Briefings

Reducing conduct risk in LIBOR transition

As we progress through Q2 of 2021, the 6 month countdown for firms to have completed their LIBOR transition programmes in accordance with timetable set out by the Working Group on Sterling Risk Free Reference Rates has commenced. As part of that, some firms are still grappling with many of the technical aspects of the transition to Risk Free Rates (RFRs) with, for instance, clarity still awaited on how the FCA will exercise its powers under the Financial Services Bill. That uncertainty may also have led some to delay the implementation of their communications strategy with their customers.

Safety through bankruptcy?

Claims by segregation creditors are limited overall to the value of the respective security at the time of the confirmation of a restructuring plan. In its current decision 17 Ob 12 / 20v, the Supreme Court thus deviated from its previous case law.

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