By Paul Gair

Simon Walker CBE has today released his widely anticipated report on the complaints and alternative dispute resolution (ADR) landscape for the UK SMEs (the report).

The report, commissioned by UK Finance in March this year, follows a lengthy period of consultation with a variety of industry stakeholders as well as a detailed review and analysis of complaints data voluntarily provided by firms.  It was supported by Professor Christopher Hodges, Professor of Justice Systems, from the University of Oxford and Professor Robert Blackburn, Director of the Small Business Research Centre at Kingston University.