Ombudsman criticises SRA for ‘poor’ decisions
The Legal Service Ombudsman (LSO), Zahida Manzoor, has highlighted a drop in performance at the Solicitors Regulation Authority (SRA) over 2008-09. In cases referred by consumers to the Ombudsman, she was not satisfied with the way the SRA had handled the complaints process in 25 per cent of cases. This was an increase of five […]