Intelligent Office UK opens second onshore shared services centre in Glasgow

Outsourced services provider Intelligent Office (IO) is opening its second onshore shared services centre in Glasgow.

Intelligent Office today confirmed the expansion of its transcription services division with the new centre in Glasgow which it said would complement its existing operation in nearby Alloa. The new centre will initially provide document production, document conversion and digital transcription services to law firms throughout the UK.

Intelligent Office, which already employs more than 700 people throughout the UK, has been awarded £500,000 in RSA (regional selective assistance) funding to secure the expansion which will include the creation of over 100 full-time positions.

This announcement comes after an active year for the business which was the subject of an MBO backed by YFM Partners earlier this year.

The need for fast, secure but cost effective document services has been increasing within the legal sector, with an increasing number of UK firms turning to businesses such as Intelligent Office for assistance.

Most recently Stephenson Harwood outsourced some of its document production capacity to Intelligent Office (29 August 2014). In October 2013, legacy Wragge & Co transferred a cohort of its support staff to the provider resulting in 26 full-time equivalent staff members taking voluntary redundancy (14 October 2013) while back in 2011, Bevan Brittan outsourced the work of 75 support staff to Intelligent Office UK (28 October 2011). Boodle Hatfield is also understood to use the third-party provider. 

Intelligent Office has seen significant growth in the past two years with turnover in its transcription services division increasing by 80 per cent. This has been supplemented by growth in the company’s managed services division through which Intelligent Office offers onsite document production support delivered within their clients’ premises, the only UK BPO provider to do so.

Chief executive Rachel McCorry said: “Law firms throughout the UK are looking at their operating models and identifying how they can best match resources and service to their business needs. Key to this is flexibility and an increasing number of firms are realising that there is an alternative way of working which provides everything they need at a fraction of their existing costs.

“For example firms based in premium London locations can save up to 70 per cent on their existing document production costs without the need to move work offshore. They rightly expect a high-quality service with security and confidentiality being of paramount importance and Intelligent Office Transcription Services is the only onshore provider at which 100 per cent of work is delivered from a shared services centre. We do not use homeworkers.”

Intelligent Office has two divisions: its Transcription Services division which has opened the second centre in Glasgow now provides document production services from two secure shared services centres in the UK and its managed services division which works within firms’ own premises to help them transform and manage key administrative functions such as document production, secretarial print and mail, reception, and records management.

Clients for the managed services division include: Wragge Lawrence Graham & Co, Capsticks, Bevan Brittan and Farrer & Co.