Clifford Chance takes top gong at The Lawyer Management Awards

Clifford Chance has beaten stiff competition to be named Management Team of the Year at the inaugural The Lawyer Management Awards with the magic circle firm recognised for improved client experience.

Global head of business transformation Oliver Campbell and his team were rewarded for radically improving efficiencies of legal services delivery.

The firm’s continuous improvement team of three process-improvement experts and a lawyer focuses on efficiency, tailoring the techniques of ‘lean’ and ‘six sigma’, which were developed in the manufacturing industry, to analyse each step in a legal process and either simplify or improve it.

So far the team has trained about 500 people, including more than 250 lawyers that have attended a ‘lean matter management’ workshop, challenging them to reflect on the way the firm works and teaching tools to remove inefficiencies on their matters.

As a result the firm has seen cumulative savings in the time recorded on relevant matters equivalent to more than £1m over the past year. Clients have also seen transactions complete up to 50 per cent faster and improvements in service quality.

The Law Firm Management Individual of the Year gong went to Baker & McKenzie London client and business development (BD) director Julia Hayhoe, who has helped boost revenue in the London office by taking responsibility for identifying new prospects for the firm.

Baker & McKenzie’s client and business development team summed up its contribution to the firm as being: “Revenue. Profitability. Relationships. Brand. These are the four areas where the London business development team makes an impact at B&M.”

The judges agreed, with one highlighting a comment from a Bakers partner on the unusual depth of impact the BD team has on the firm, saying: “The major difference with this BD team compared with previous experiences is the level of insight and strategic advice they provide in advance of new client meetings.”

Mishcon de Reya was crowned Business Development (BD) Team of the Year, with the firm’s focus on intermediaries led by intermediaries BD manager Jenny Stebbing catching the eye of the judges.

The team formulated an intermediaries strategy in October 2012, making Mishcon the first law firm to appoint someone to such a role and underlining the strategic fit of the firm’s BD team with Mishcon’s business. As the judge added: “I cheered the [Mishcon] statement about business and BD strategy, ‘it is not so much a question of alignment: they are one and the same thing’.”

Meanwhile, in the Best Marketing and Communications Team award, a hard-fought battle between eight firms was won by Taylor Wessing’s 24-strong marketing, communications and BD department.

The team won the award for developing and implementing the strategy to help build the firm’s profile and presence in Tech City in Shoreditch, East London. Senior BD executives Kate Barkworth and Catherine Ducie led the project along with partner Simon Walker.

Click here to access the book of the night

The full list of winners and runners-up is below:

Best Business Development Team

Winner: Mishcon de Reya
2nd: Baker & McKenzie
3rd: Harper Macleod

Best Knowledge Management Strategy

Winner: A&L Goodbody
2nd: Taylor Wessing
Joint 3rd: Hogan Lovells and Wragge & Co

Best Major Project

Winner: DWF
2nd: Orrick
3rd: Farrer & Co

Best Marketing and Communications Team

Winner: Taylor Wessing
2nd: Mishcon de Reya
3rd: Devereux

Best Technology Project

Winner: DLA Piper
2nd: Eversheds/415048.supplier”>Eversheds
3rd: Taylor Wessing

Most Innovative Technology Team

Winner: Allen & Overy
2nd: Taylor Wessing
3rd: DLA Piper

Best Trainee Recruitment Campaign

Winner: RPC
2nd: Hogan Lovells
3rd: Baker & McKenzie

Excellence and/or Innovation in Law Firm Financial Management

Winner: Eversheds
2nd: Linklaters/415011.supplier”>Linklaters
3rd: Higgs & Sons

Law Firm Management Individual of the Year

Winner: Julia Hayhoe, London client and business development (BD) director, Baker & McKenzie
2nd: Elliot Moss, director of business development, Mishcon de Reya
3rd: Gladys Swaim-Rutter, partner and head of business, Roberts Jackson

Law Firm Management Team of the Year

Winner: Clifford Chance
2nd: Pinsent Masons
3rd: Norton Rose Fulbright

HR Team of the Year

Winner: Pinsent Masons
2nd: Baker & McKenzie
3rd: Olswang

Excellence in Talent Management and Retention

Winner: Irwin Mitchell
2nd: Hogan Lovells
3rd: Reed Smith

Excellence in Training

Winner: SJ Berwin
2nd: Eversheds
3rd: Mayer Brown

Most Effective Diversity Programme

Winner: Gordons
2nd: Baker & McKenzie
3rd: Norton Rose Fulbright