When a product fault comes to light, the first 48 hours are crucial. A fast and clear response, directed by experienced and decisive leadership, can help to stave off reputational damage, loss of consumer confidence and significant financial exposure.
Our international product liability and product recall team has extensive experience of handling product liability issues across Europe, the US and Asia. We work fast to form an action plan, assemble the right team across advisers and client and develop a strategy for dealing with customers, shareholders, employees and the media.
We have the capability to manage global recalls and the simultaneous notification of regulators across several jurisdictions. We have good relationships with the regulatory authorities and considerable expertise in dealing with investigations and prosecutions arising from product failures.
All our product liability work is managed efficiently and cost effectively through our RAPID Resolution approach — a project management system for handling disputes that focuses on delivering the best practical outcome, reducing costs and maintaining client control over the process.
Our approach is based on anticipating and preparing for the worst, including a full risk-management service, product recall and crisis strategy planning, product liability awareness training and advice on regulatory regimes at a product-, sector- or country-specific level.
Our range of clients is broad, including multinationals and large corporations in sectors such as manufacturing, pharmaceuticals and medical devices, agro-chemical, tobacco, industrial engineering, automotive, electrical, food and drink, safety equipment, domestic appliances, toys and other consumer goods.
Our areas of expertise include:
- Product recall
- Defending criminal prosecutions
- Contaminated food and drink
- Defending personal injury claims and class actions
- Crisis management