Addleshaw Goddard’s Manchester-based Transaction Services Team (TST) celebrated its third anniversary last week, with the firm saying it is now ahead of its target of delivering 10 per cent of its work through the TST by 2015.
The firm claims to have completed more than 3,000 matters using the TST over the past three years, including working for 300 clients across 20 countries. It has also seen headcount grow from five to 100 people. Addlehaws added that it had now spent around 500 hours mapping its legal processes.
Earlier this year The Lawyer reported that Addleshaws was rolling out a TST-managed legal process-mapping initiative, led by partner Andrew Chamberlain, across more than 40 of its primary transactions in an attempt to provide cheaper and more efficient services to clients (18 June 2013).
At the time Chamberlain said: “The starting point was that the legal market is broken, clients aren’t happy and haven’t been for years and they want greater certainty and innovation around pricing. The economic crash was the final piece of the jigsaw to make a perfect storm.”
An Addleshaws spokesperson said this week that process mapping was at the heart of TST’s growth.
“Wave two of our process-mapping journey is set to complete this month, with more complex maps, better insights and our bespoke maps bolted directly into client processes,” said the spokesperson . “Propositions are developing within TST that are totally new to the industry.”
Addleshaws said there had also been a number of new roles created under the umbrella of TST aimed at new ways of delivering legal services at a lower cost, including that of a ‘career paralegal’ along with the launch of an apprentice scheme in 2012.
The firm currently has 10 apprentices while eight members of Addleshaws’ TST team are set to become trainees.