What clients really think about disaggregation

Do your clients care how innovative you are? This is one of the questions that will be posed in the annual The Lawyer Management Guide: Delivering Legal Services Differently, published on 30 June. We’ve already published short excerpts from the Guide, on knowledge management and finance. Look out for more over the next week.

Matt Byrne
Matt Byrne

The Guide also includes the results of our in-depth research among in-house lawyers, the buyers of the new breed of legal services that are supposedly being delivered in innovative, cost-effective ways. Or are they?

Take this as an example: 36 per cent of respondents said that in their experience, the disaggregation of legal services by their primary suppliers had resulted in the same level of costs. 10.3 per cent said they had seen an increase in costs.

“I’m staggered by how may respondents say that they haven’t enjoyed a significant reduction in fees,” says one managing partner. “Are the disaggregated services not being provided in a way that provides cost certainty? If not, why do it?”

Why indeed. For the full report you’ll have to wait until 30 June. Elsewhere, for much more on new model law, don’t miss this week’s cover feature, Alternative Workstyles. And this cautionary tale from Smarts PR managing director Rebecca Scully may be particularly handy if your firm is thinking of launching an ‘innovative’ marketing campaign to highlight its disaggregated services.

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