In-housers focus on customer service

Leeds-based technology distributor Premier Farnell’s general counsel Steven Webb expresses concern over some firms’ commitment to customer service inc this week’s in-house interview.

As legal chief at a business with millions of customers in 150 countries, he knows what he’s talking about.

Webb says the occasional project, expanding into China for example, will render him highly dependant on his external advisers.

But more frequently he says the level of support required means he could turn any one of several Leeds-based firms. What stops him from choosing at random? The fact that fewer than he’d like can be trusted to deliver their advice in a way that effectively supports his objectives.

One GC that has been hyper-aware of customer service over the past five years is Glasgow 2014 head of legal Shonagh MacVicar. With the opening ceremony of the Commonwealth Games just hours away, why not re-read our interview with MacVicar.

Also on

Featured Briefings
Company – DLA Piper: Procurement Pulse — in-house award to non-profit organisation; challenging a procurement process; and more    
Employment – Shoosmiths: Holiday pay — your questions answered  
Employment – Walker Morris: The future for zero-hours contracts?  
Intellectual property – Shoosmiths: The new Intellectual Property Act 2014 — guidance for inventors, innovation businesses and patent owners  
Pensions – Eversheds: UK Pensions Agenda — July 2014: issues affecting pension plans and plan sponsors