Berwin Leighton Paisner (BLP) has expanded its use of artificial intelligence software in the delivery of legal services with a new case management and workflow platform, called ‘sharedo’.
The new system is being used in BLP’s Manchester office initially but is expected to be rolled out across the firm in the future.
Bruce Braude, BLP’s head of strategic client technology, commented: “The platform intelligently ensures we deliver a particular job most effectively and this means our clients receive a more efficient service as well as far greater insights into their transactions. According to the feedback we’ve received during testing, our clients have been hugely impressed and found real additional value.”
Sharedo, which was created by technology company slicedbread, acts as a workflow and data analytics tool, capturing process and transaction data at a granular level to create continuous improvements in client service.
It automatically applies defined legal processes to clients’ transactions and intelligently routes tasks to the right resources at the right time along with embedded legal guidance.
The system also incorporates technologies for automating tasks such as document generation which leads to greater efficiencies for this type of work.
The system provides real time management information on transactions to clients and enables access to in-depth analytics on the legal process, enabling continual improvement and process optimisation.
In addition to simply viewing the live status on any matter, clients are also able to interact with the system. They can do this from personalised portals to enable them to initiate new matters, raise requests, review analytics and collaborate with their legal service team at BLP.
“We want to offer a best-in-class approach to legal service delivery for our clients and technology is a fundamental part of this,” added Braude. “We are in a day and age where if you don’t leverage the very best technology and analytics you will, without question, be left behind.
The team working on the project included Richard Sawtell, head of centre for BLP’s Manchester office and Barry Gross, a partner in the London real estate team, alongside Braude.
BLP first began using RAVN’s AI software in its real estate and commercial practices to extract specific pieces of information from large documents in October 2015.