Management Guide 2014

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Introduction: Quality is still the best policy

Innovation and disaggregation might be the latest legal buzzwords but our in-house survey reveals that the most important factor when choosing a law firm is good old-fashioned quality  How innovative is your delivery of legal services? Or to pose a more pertinent question, how much do your clients care how innovative you are? If the […]


Technology: Secure in the knowledge

It is essential for law firms to maintain high standards of e-security in a fragmented, remote-working environment What are the main issues raised by lawyers working in an increasingly fragmented market?  Richard Kemp, founder, Kemp IT Law: It’s about balancing flexibility and security. It is increasingly mainstream for lawyers to expect: flexibility – to choose the devices […]


Facilities & operations: Spaced out

The increasingly fragmented legal market is shaping the office of the future In which ways are the new offices law firms are moving into meeting the challenge of a disaggregated legal offering? Karl Warmbold, facilities director, DWF: Property, people and IT tend to be the most significant costs incurred by law firms. Now more than […]


Risk: Blame game

The main danger when offering a disaggregated legal service is the quality of work of the third party supplier. But there are steps that can be taken to mitigate the risks In the context of the fragmented delivery of legal services, what does disaggregation mean to you and what do you see as the biggest […]


Finance: Fixed Ideas

Finance teams are transforming firms’ pricing models while remaining profitable, as budgets remain firmly on the client agenda What are the main ways finance professionals can help their firms in an increasingly competitive and fragmented market? Lindsay Beardsell, general counsel, SuperGroup: Speak to clients. Clients can tell firms what their competitors are doing to attract […]

Business Development & marketing

Business development & marketing: Divide and rule

Marketing and BD teams need to sell lower-cost or disaggregated legal services to clients – both external and internal What role do the marketing/business development (BD) teams play in making it easy for external clients to buy disaggregated legal services? Richard Grove, director of marketing, BD and communications, Allen & Overy: We’re involved in the […]

Human Resources & talent management

HR & talent management: Bending the rules

Recruiting, managing and incentivising a flexible workforce may be challenging, but both the firm and the individual benefit What are the most common types of flexible resourcing models you are aware of being used or considered? Ben Bennett, chief operating officer, Farrer & Co: Twenty-five per cent of the firm (including partners, fee-earners and support […]

Knowledge Management

Knowledge management: Learning curve

The KM conversation has moved from internal document creation and management to creating value for the client How is the role of the knowledge management (KM) professional changing to meet the demands of a disaggregated workplace? David Halliwell, director of knowledge, risk and legal services, Pinsent Masons: Disaggregation works if firms have identified what they […]

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