In brief: NHS complaints procedure questioned

New Health Service complaints procedures have been attacked by medical negligence lawyers who claim the system will cause “needless litigation”. The Law Society has teamed up with specialist lawyers to urge the NHS to drop its stipulation that patients considering legal action must automatically be excluded from its new complaints procedure, which was unveiled in April. The society also wants the system to extended to cover claims of below £10,000. Its suggestions are contained in a report on clinical negligence which it has sent in to Lord Woolf's Access to Civil Justice Inquiry.