The Optima-Capita deal: how the SRA arrived at its ‘severe reprimand’
The creation of Optima Legal Services (OLS) in May 2006 marked the entry of the first non-legal services provider into the legal profession. The decision by outsourcing giant Capita to invest in the firm kickstarted a relationship that was to capture the attention of the Solicitors Regulation Authority (SRA) for going too far, too soon. […]