The Consumer Complaints Service is to be renamed the Legal Complaints Service (LCS) this month. The rebrand stems from the service’s recent detachment from the representative side of the Law Society and is supposed to indicate a new independence from its estranged other half.
But for all the independence that the split might grant, the Law Society’s representative side still approves the LCS’s annual budget. LCS chief executive Deborah Evans says this makes “not a jot of difference” to the organisation’s independence, and argues that, in light of the Legal Services Bill, vetoing the LCS’s budget “wouldn’t be a sensible decision to make”.
The Government would frown on a veto and Evans reckons the Law Society wouldn’t dare, given “the current political status quo”.
But what happens when that status quo changes?