Innovation & Delivery

Keep up to date with the latest tech and other developments relating to the delivery of legal services and all things innovative, notably in connection with process, change and future models.

Work life balance

Comment: Flexible working isn’t just for women – inclusion in law firms is about age too

Gender, gender, gender: how firms retain female talent is a board-level discussion point. The born-again evangelism among managing partners isn’t feigned, I grant you, but it’s pretty one-note, as if the rhetoric of anxiety makes up for the distinct lack of solutions. To complicate matters further, other diversity issues are beginning to emerge. Just as […]


Fieldfisher Condor launch highlights booming law firm consultancy market

Fieldfisher’s announcement last week that it has expanded its Condor automated documentation platform to South Africa serves both as confirmation of the success of this alternative legal services initiative and as a pointer to the emerging market for law firm-related consultancy businesses. Fieldfisher revealed that it has launched a managed legal services centre in South […]

Case studies

New car

Hyundai case study: Car trouble

Hyundai’s legal team turned a problem with greydealers into a brand and financial win-win for its customers and the business. Here’s how In early 2016, members of the sales department at car manufacturer Hyundai began to notice something odd: the official registration data from various countries, in particular France, showed a significant increase in the […]

Geoff Wild, Invicta Law, local authority legal service

The Invicta story: How Geoff Wild revolutionised public sector legal services

Rooting out the legal team’s civil servant mentality and spendthrift ways was head of Kent County Council in-house team Geoff Wild’s original ­intention. Twenty years on and he has revolutionised public sector provision. This is the story of Invicta Law Invicta Law’s journey from troubled in-house legal team to profitable alternative business structure (ABS) providing […]

The lawyers behind Veon’s digital transformation

       IN ASSOCIATION WITH Prompted by a declining global telecommunications industry and a hefty fine by the US and Dutch authorities over a bribery probe in Uzbekistan, Russian-backed and Amsterdam-headquartered telecoms giant VimpelCom has embarked on a global-scale business transformation. It has been moving away from the traditional infrastructure provider model and reinventing itself […]

Royal Mail

Royal Mail automation plan: from NDAs to commercial agreements

Like many companies, Royal Mail’s in-house team must deal with the competing demands of costs challenges and increased demand for legal advice from the business. How might legal technology drive efficiency? This case study examines Royal Mail’s project to automate as much legal workflow as possible and empower the business people to do more for […]

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