Since the end of the recession – a watershed period for legal businesses – in-house lawyers have called the shots on fees. Private practices were bending over backwards to provide companies with competitively-priced services.
But they weren't bending far enough, according to the findings of our survey. Fees are still a big bone of contention. Yes, in-house teams found external advisers helpful. Yes, very few found them patronising.
But 70 per cent said that fees were simply too high and, more significantly, that they intended to seek out cheaper alternatives. Private firms may disagree about the in-housers' fee complaint but in the end they have no choice.
No one can afford to ignore these findings.