Hot 100 career quiz: Scania’s Sarah Holford

What’s your most vivid memory from being a trainee?

In an unusual training contract, I spent most of my time in civil litigation as I was fortunate enough to be heavily involved in the defence of metal on metal hip litigation. This group litigation focussed on the correct legal approach to the assessment of defect under the Consumer Protection Act and the Product Liability Directive.

I worked closely with the client and travelled to Tennessee to meet with them and assist in the preparation of the defence and witness evidence. It was a fantastic opportunity to learn more about the client’s extensive operation and I was thoroughly impressed by Memphis’s history and culture.

I am fortunate to have had the opportunity to work closely with some of the sharpest QCs at Henderson Chambers and attend the Royal Courts of Justice for the various hearings and trial. The High Court QBD found in favour of the Defendant.

What is the wisest thing anyone ever said to you (and who said it)?

I deliberated for a long time before taking my role as GC with Scania. I had not long qualified and I wanted to be sure I could support my technical legal development and be effective in my role. I sought the counsel of my former manager (and mentor), the GC at Games Workshop Plc, and he said to me:

“You could be the most experienced technical lawyer in the world, but if the business are not engaging with you, you are not reducing risk.”

I consider that sentiment every day in my role. Too many legal departments (including Scania’s in the past) were seen as business prevention and circumvented wherever possible.

In building the legal function within Scania, my sole focus was to gain willing engagement from the business. My strategy was to make engagement with the legal team as easy as possible, and to be considered valued business partners. Thankfully with a lot of hard work, education and software development we have reached that coveted status!

Who (for better or worse) has been the most influential person in your career? Why?

An old manager of mine taught me that a display of power is not the best way to get others to follow. I have observed people disengage when confronted by an intimidating leader. I have been most successful in leading a team and the business with partnership, trust and communication. I have always had more constructive discussions and negotiations when I seek to understand and then be understood.

What advice would you give to someone who wants to get to where you are/do the job you do?

Never be afraid to ask for help and guidance. I have grown and developed my career by seeking counsel wherever offered. I grew a network of valued, intelligent and passionate people to share ideas with, to share mistakes with and to learn from. I would not have had the determination and perseverance required for this role without the support of trusted colleagues, advisors and friends.

What’s your best friend from law school doing now?

She is also working in-house and is continuing her career with BT.