Concerned clients

BIRMINGHAM firms get a B+ for effort, but a warning that they could do better, in the first of The Lawyer's exclusive surveys of client response to regional law firms.

The fact that 25 per cent of the Midlands businesses questioned went out of the region for all their legal services shows that local law firms have plenty of ground to make up.

Leading research company CSS, together with The Lawyer, will be monitoring client satisfaction with law firms throughout the UK in 1999.