Answer the question

Leeds firm Booth & Co has entered the world of open information with the publication of its accounts. The firm is mailing its 20-page review to clients and professional contacts in an effort to strengthen client relationships.

Shoosmith & Harrison started the trend for openness some years ago when it produced a review of its performance. But the question for firms is, are clients interested in this kind of information?

Of course, it is helpful to know how your legal representatives are doing and how they compare to others, and firms that go down the route of openness with their clients must be commended.

But perhaps there is also room for issues closer to the client's heart such as billing and how the firm is working towards cutting costs. We are still waiting for the review that gives straight answers to the questions clients really want to know.