US in-housers slam firms' inflexibility over fees

A US survey of 300 in-house counsel has criticised law firms' inflexibility when billing clients. The survey suggests that law firms offering alternative billing arrangements will benefit by setting themselves apart. Those in-house lawyers interviewed are unhappy that firms fail to share their concerns about billing and are stubborn when asked to be flexible. First revealed on www.thelawyer.com/lawyernews on 30 October