UK outsourcing challenges offshoring as firms’ favourite

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  • Pinsent Masons has deliberately cut staff numbers in the regions, and managed to keep a lid on this because they went down the compromise agreement route.
    At the same time, its London staff (who often fall short of their billing and time targets) emerged unscathed, all because the firm wanted to protect its delicate foothold in the London market.
    I don’t think that they should be included within the onshore outsourcing group, especially as they were unable to see what an asset it would be with the imminent changes due to be adopted by the UK legal industry (ABS etc), and over invested in their London presence.

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  • Good thoughts shared by Michael. I think, for bigger law firms and corporate departments, these are genuine concerns. On the other side, we can not ignore the huge market of mid size firms and solo practitioners in the States. We have been dealing with them for long and usually request them to come and visit India at our costs. Most of the deals are finalized as they visit.

    Infact, we aim to organize India's first Global LPO Conference in Delhi soon to invite all the buyers to come, meet and have the facility tours of LPOs in India. Hope this would build up more confidence for all stakeholders who are part of the industry.

    Thank you.

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  • But what have Lyceum (or Laureate) done? The answer is er...nothing. Not a single deal, not a single client. I hear they want to buy Fronterion though...

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  • ’northshoring’ is unworkable in my opinion unless nobody in the department concerned is based in London beyond senior rainmakers. If you have the 'worker drones' in London and then spread out across the regions in recessionary times you land up in a political battle. if work goes into a under performing London department they will not outsource that work to the regions - turkeys don't vote for Christmas.

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