Tollers selects Proclaim Practice Management for 130-user rollout
28 February 2013
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Tollers Solicitors is implementing Eclipse’s Proclaim Practice Management Software solution in a firm-wide rollout. Northampton-based Tollers employs 130 staff (including 20 partners) and offers a complete portfolio of legal services for businesses and individuals. The practice recently undertook a review of its service streams and the underpinning technologies, with a view to creating sustainable competitive advantage in the post-ABS legal sector. Following an evaluation of several systems, Tollers made the decision to invest in Eclipse’s Proclaim solution.
Proclaim is being rolled out for all staff as the firm’s core Practice and Matter Management solution. Ready-to-go casetypes for conveyancing, employment, matrimonial, probate and personal injury work are being implemented, in addition to solutions catering for corporate and commercial service areas. Following a conversion of data from the existing Tollers accounting software, the firm will also be taking Proclaim’s new Credit Control Centre solution.
To provide a seamless environment for both new business enquiries and online communications, Tollers is implementing the Proclaim Lead Management system alongside both SecureDocs and FileView Interactive. SecureDocs will enable the practice to securely receive document confirmations and signoffs, while FileView Interactive will provide 2-way access to live matter information for clients and business partners.
Duncan Nicholson, Managing Partner at Tollers, comments on the selection:
“At Tollers we have always taken a proactive approach to technology and the systems that our professionals utilise. With the legal services sector undergoing huge change, it has never been more important to underpin our operations with the very best solution. Proclaim really stood out to us as providing a complete, central solution that will empower us with the tools to provide an outstanding service offering.
Eclipse is the UK’s leading provider of Case Management Software. The firm’s Proclaim software systemis in use by 18,000 professionals within a vast range of market sectors and work areas.
The Legal Technology Awards sawProclaimwin the prestigious accolade of ‘Integrated System of the Year’. In addition, the Law Society’s Software Solutions Guide rates Eclipse 1st in 7 of the overall categories researched by the Law Society’s independent team:
Overall Customer Satisfaction
Client Likelihood to Recommend (93% of Eclipse clients stated that they actively recommend Eclipse and Proclaim to colleagues and peers)
Client Likelihood to Choose Vendor Again
Quality of Training
Overall Market Reputation
Overall Perception of Being the Market’s Number 1 Provider
Professionalism of Sales Service
Proclaim integrates all case management, document management, reporting, accounting, time recording, task and diary functions, and can be web-enabled to allow clients and referrers to securely view their live case files online.
Co-operative Legal Services
QualitySolicitors (Howlett Clarke, Lockings, Oliver & Co, and others)
For further information, please contact Darren Gower (Head of Marketing) at email@example.com, or call 01274 704100.