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Padding of hours is rife among Australian associates of firms advising insurance companies and local government, according to a new survey
The two sectors were chosen because they have suffered the greatest squeeze on fees, and hourly billing targets tend to be highest at up to 8.5 hours per day.
A survey carried out by Australian management consultant Linda Julian showed a number of commonly used methods of padding bills.
One was to make phone calls at a time when the client was unlikely to be in. Another was to 'leverage' time spent by completing a number of small jobs on different files in a six-minute time slot, and then charging work done on each as a separate six-minute slot.