Slaughters in talks over outsourcing plans

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  • This is a big step up for Legal process outsourcing companies. At the same time data security should be given prime focus here, as Uk legal system is very stringent about it and the firms have been reluctant to outsource legal work even when the LPO industry was at its peak for this very same reason reason.

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  • Uh oh. I used to work for a firm that outsources their dictation to India. It may have saved the firm money but for the fee earners meant long non-billable hours spent correcting basic spelling and grammar errors on returned documents. It'll end in tears (or should I say, "it,l ending tiers")...

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  • Re: "how do you ensure quality of production when you outsource a job?"

    Answer: 1. document the process; 2. ensure it's consistent and replicable; and 3. automate it.

    High priced lawyers shouldn't be doing standard process work. They should be providing advice on complex issues.

    Andrew Davis
    www.exari.com

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  • The law firm business model must change. Firms that fail to adapt will have great difficulty. Clients want value--firm goal should be effectiveness, efficiency and client satisfaction. High cost for low value work not the way to achieve that goal.

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