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Expanding Personal Injury law firm, Smith Jones Solicitors, is implementing Eclipse’s Proclaim Practice Management Software system in a deal valued at over £100,000.
Celebrating its 25thAnniversary in 2013, Smith Jones focuses purely on personal injury claims, boasting both APIL (Association of Personal Injury Lawyers) and MASS (Motor Accident Solicitors Society) accreditation. The practice manages the full range of claim types, from multi-million pound negligence claims through to routine road traffic accidents. To capitalise on new opportunities in the PI sector, the firm recognised the need to replace its incumbent Practice Management system with one focused on both client management and life-cycle matter management.
Smith Jones is implementing Proclaim throughout the organisation as its core Practice Management solution. The system includes the new Proclaim ‘Lead Management’ toolset to provide both pre- and post-litigation CRM functionality. In addition, Smith Jones is planning to use Eclipse’s ‘SecureDocs’ product to provide secure online document delivery and acceptance. SecureDocs enables a fast, seamless method for the injury claims ‘signup’ process.
As an integral part of the project strategy, Eclipse is carrying out a conversion of both matter and financial data from the practice’s incumbent software.
Peter Jones, Managing Partner / Director at Smith Jones, comments on the selection:
“It’s a time of real change in the PI sector, with both ABS entrants and new legislation on the horizon. While some practices are worried about the future, we see great opportunities. To capitalise upon the new shape of the personal injury market, a dedicated technology platform is vital. For us, Proclaim is the ultimate choice and one that provides unlimited flexibility as well as market-leading integration with the Government’s claim Portal system.”
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Eclipse is the UK’s leading provider of Case Management Software. The firm’s Proclaim software systemis in use by 18,000 professionals within a vast range of market sectors and work areas.
The Legal Technology Awards sawProclaimwin the prestigious accolade of ‘Integrated System of the Year’. In addition, the Law Society’s Software Solutions Guide rates Eclipse 1st in 7 of the overall categories researched by the Law Society’s independent team:
Overall Customer Satisfaction
Client Likelihood to Recommend (93% of Eclipse clients stated that they actively recommend Eclipse and Proclaim to colleagues and peers)
Client Likelihood to Choose Vendor Again
Quality of Training
Overall Market Reputation
Overall Perception of Being the Market’s Number 1 Provider
Professionalism of Sales Service
Proclaim integrates all case management, document management, reporting, accounting, time recording, task and diary functions, and can be web-enabled to allow clients and referrers to securely view their live case files online.
Co-operative Legal Services
QualitySolicitors (Howlett Clarke, Lockings, Oliver & Co, and others)