Fri, 17 May 2013
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Employee survey reveals support staff dissatisfied
Support roles and engagement
Do we know of many other business sectors that would pay 'such big salaries relative to their merits' and then be so utterly contemptuous of their investment?
Surely Anons policy is to hire support staff because of a perceived business requirement. Any well-run business operates based on a structure, which utilises skills that are seen to add value, skills that the Fee Earning element may not possess.
Many firms, particularly the smaller ones, have fairly rudimentary measures where the bottom line fees are all important. Analysing the costs associated with generating these fees is rarely given anything like as much attention.
Many support staff find that leadership and direction are lacking and have little idea how they contribute to the overall plan, often leaving them bemused as they watch what is going on around them. So, the survey does not make for pleasant reading for some Managing Partners.
The worrying thing is that to some these findings will come as a surprise.
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