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Coffin Mew asks mystery shoppers to rate service

@ Anonymous | 21-Aug-2012 12:18 pm I am responsible for dealing with client complaints at Coffin Mew LLP. As a firm we pride ourselves on offering excellent client service so I am extremely disappointed that the service you have received from the firm’s conveyancing team has fallen below standard; further, that your concerns appear to have either gone unanswered or to have been dealt with in an acceptable timeframe. Unfortunately as I do not have your name or contact details I cannot talk to you directly. As the article says we are working hard to ensure that we provide the very best service and actively learn from our clients’ valuable feedback and implement any improvements necessary. I would therefore welcome the opportunity of discussing this with you and would ask that you please contact me via email (stevenwood@coffinmew.co.uk) or by telephone (023 8033 4661) as soon as possible.

22-Aug-2012

9:44 am