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Sets impose diversity training regime on clerks

Diversity training in clerks’ rooms and practice teams is an important step to educate people on acceptable language and behaviour in a modern day professional services environment. It’s often not out malice, but ignorance that people behave in a certain way, and do not realise that what they are saying and doing is causing offence to others (colleagues, members, clients). These teams are busy, highly charged environments often full of noise and banter. They are great places to work. So the important thing is to educate and raise awareness about diversity issues, but an even more important thing is for staff to recognise how important it is, and to ensure their teams operate with dignity and respect for each other and don’t allow unacceptable language and behaviour to perpetuate. This requires robust, fair and transparent staff management, and that probably requires another training course!

12-Jul-2011

10:28 am