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Headline

Pannone prepares for post-LSA world with white-label arm

Comment

It would be interesting to learn whether this is a marketing 'ploy' or setting up a service in response to customer demand. Whatever the answer one thing is clear; law firms that live on transactional services and who do not embrace comoditisation will struggle to compete. In the 21st century professional services delivery will be very different. How many firms routinely ask customers what communications channel they would prefer to use? Too few is probably the answer. Generations 'X' & 'Y' have already moved on from email to social networdking sites. Law firms missing this change will face a bleak future.

Posted date

4-May-2011

Posted time

1:19 am

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